Products, Solutions and Client Projects
Throughout my career, I have led numerous large-scale technology transformation projects on products and client implementations, delivering significant business value and technological advancements. Here are some key products, platforms and solutions which were transformed and/or launched by me and my team, successfully imlpemented at clients as business process transformations:
Health Care Solutions
- Medicaid & Commercial Claims: Modernized claims processing systems, enhancing efficiency and reducing costs.
- Pharmacy Benefits Management: Developed a robust pharmacy benefits platform, improving medication adherence and patient outcomes.
- Disease Surveillance and Community Health: Implemented advanced analytics for disease tracking and community health management.
- Provider Care Management: Enhanced care management systems to support better patient care coordination.
- Payment Integrity Services: Improved payment integrity and subrogation processes through automation and analytics.
Financial Services
- Auto Loan Servicing: Developed a comprehensive auto loan servicing platform, improving loan processing times and customer satisfaction.
- Mortgage Services: Implemented end-to-end mortgage processing solutions, enhancing operational efficiency and compliance.
- Lockbox Services: Streamlined lockbox processing for faster and more accurate financial transactions.
- Call Center Solutions: Introduced AI-powered call center analytics to optimize customer service operations.
- Payments and Insurance Claims: Innovated payment processing and claims adjudication systems, reducing processing times and increasing accuracy.
Transportation - Tolling, Transit, Public Safety and Curbside Parking
- Road Usage Charging / Tolling: Developed and implemented advanced tolling solutions using IoT and AI technologies.
- Transit Fare Collection: Introduced automated fare collection systems to streamline public transportation.
- Public Safety and Curbside Management: Enhanced public safety through smart curbside management and traffic enforcement technologies.
HRO/ TBO
- Total Benefits Administration: Transformed benefits administration systems, improving service delivery and compliance.
- Defined Benefits and Defined Contributions: Implemented robust pension and retirement benefit solutions.
Commercial Solutions
- Automated Document Management: Developed automated document management systems to improve efficiency and accuracy.
- Printmail Solutions: Streamlined printmail operations, reducing costs and improving turnaround times.
Call Center Transformation
- AI-Driven Call Routing: Implemented AI-driven call routing to enhance customer service efficiency and satisfaction.
- Omni-Channel Integration: Developed omni-channel integration for seamless customer interactions across voice, chat, and email.
- Performance Analytics: Leveraged advanced analytics to monitor and improve call center performance metrics.
These projects involved making the products modular, integrating AI and ML, and updating them to the latest standards, significantly reducing technology debt and enhancing operational efficiency.
Read more about my and team's results*
*No confidential data or statistics shared. Generalized and white-labeled stats to protect data privacy of all companies I have worked for.